Terms of Service

Effective date and last updated: 1 August 2026

Terms version: 2026-08-01

Provider:

SYNCDEV S.R.L.
Romanian Trade Register no.: J36/164/2014
CUI / fiscal identification code: 33129339
Registered office: Str. Fetițelor nr. 4, camera nr. 1, 820035 Tulcea, Tulcea, Romania
Email: hello@elvpro.eu
Online contact form: https://elvpro.eu/contact

These Terms of Service ("Terms") govern access to and use of ELVPro. "SYNCDEV", "ELVPro", "we" and "us" mean SYNCDEV S.R.L. "Customer", "yard" and "you" mean the professional customer identified during signup or in an order form.

1. Business-only service and authority

ELVPro is offered to businesses and professionals acting for purposes related to their trade, business or profession. It is not offered as a consumer subscription.

By accepting these Terms, you confirm that:

you are at least 18 years old;
the Customer is a validly established professional or business;
the information supplied is accurate;
you have authority to bind the Customer; and
the service will be used for professional activity.

If you intended to contract as a consumer outside any trade or profession, do not create a business account; contact us first. Nothing in these Terms removes a mandatory right that legally applies despite the business purpose represented at signup.

2. Electronic contracting

The online contract is formed when you:

enter the requested account and business information;
choose an available trial or plan;
review and correct the data before submission;
actively accept these Terms and the referenced privacy information;
verify the supplied email address; and
receive account activation or we begin providing the requested service.

Before submission, the interface allows you to review and correct entered data. We store the accepted Terms version, acceptance time and contract/account record. You may save or print these Terms. The contract may be concluded in any language in which we make the complete Terms and signup flow available; the English version governs unless an order form or mandatory law expressly selects another version.

We send material contract notices to the registered account email or through an in-service durable notice. Keep contact details current.

The contract consists of these Terms, the selected plan/order information, the Data Processing Agreement ("DPA"), and any written order form or addendum. An individually agreed order form prevails over these Terms for the same subject. The DPA prevails for processing Customer Personal Data.

SYNCDEV does not currently subscribe to a sector code of conduct for the contracting process.

3. The ELVPro service

ELVPro is a multi-tenant software-as-a-service platform for end-of-life vehicle dismantlers, recyclers and used-parts businesses. Depending on the selected plan and configuration, it may provide inventory, a branded public storefront, enquiries, live chat, customer/member functions, orders, reservations, payments, invoicing, shipping integrations, analytics, content, APIs/feeds, AI-assisted drafts and ELV compliance records.

ELVPro is a software tool. It is not:

a marketplace or cross-yard catalogue;
the seller, buyer, reseller, broker, agent, carrier or payment beneficiary in a yard's sale to its customer;
an authorised treatment facility, tax adviser, accountant, lawyer or public authority; or
a guarantee that Customer's business, listings, vehicles, parts, certificates, invoices, VAT decisions or transport declarations comply with law.

Each yard owns and operates its website, domain relationship, inventory, customer relationship, pricing and sales. SYNCDEV does not charge a marketplace commission unless a separately accepted order form expressly states otherwise.

4. Accounts, users and security

Customer must:

provide and maintain accurate account, company and billing details;
appoint only authorised users;
assign the least permissions needed for each role;
protect passwords, multifactor-authentication methods, API tokens and integration credentials;
promptly remove users who no longer need access;
notify dpa@elvpro.eu promptly of suspected unauthorised access or a personal-data incident; and
remain responsible for activities performed through its accounts, except to the extent caused by SYNCDEV's breach.

The ultimate yard owner controls invitations and permissions. Customer is responsible for its personnel and for ensuring that its account use complies with these Terms.

Platform administrators may access a tenant only where needed for authorised support, security, billing, compliance or service administration. Privileged support impersonation is intended to be time-limited and audit-logged.

5. Trials, plans and limits

The standard self-service trial is currently 30 days and does not require a payment card. The signup page identifies the trial feature tier. At expiry, a configured grace period (currently seven days) may apply, after which an unconverted account moves to the restricted Starter tier.

Plan features, limits and prices are those shown at the point of purchase or in the order form. Plan settings may include limits for parts, vehicles, monthly intake, users, storage, analytics history, AI actions, domains and integrations.

Where usage exceeds a lower plan's limit, ELVPro may hide, unpublish or disable over-limit data/features. A downgrade, trial expiry or non-payment does not automatically delete Customer Data. Hidden data is restored when the account again has sufficient entitlement, subject to these Terms.

Free and trial features may be changed or withdrawn on reasonable notice. Paid plan changes are governed by Sections 6 and 21.

6. Fees, taxes, billing and renewal

Paid subscriptions are billed in advance monthly or annually, as selected. Unless the checkout or order form expressly states that VAT is included, displayed B2B prices exclude VAT and other applicable taxes. The applicable checkout and invoice must clearly state whether VAT is included, excluded or exempt.

You authorise our payment provider to charge the selected payment method for recurring fees, taxes and authorised add-ons until the subscription is cancelled. You must provide correct billing and fiscal information, including a valid VAT number where you are registered for VAT.

Subscriptions renew automatically for periods equal to the selected billing period unless cancelled before renewal. The billing interface or order form states the renewal price then applicable.

Upgrades may apply immediately and may be charged on a prorated basis. Approved downgrades and cancellations normally take effect at the end of the paid period, so the existing entitlement remains available until then. Unless mandatory law or an order form says otherwise:

prepaid fees are non-refundable;
cancelling stops future renewal but does not retroactively cancel a paid period; and
there is no consumer withdrawal right for a subscription purchased for business purposes.

SYNCDEV issues fiscal subscription invoices using its configured invoicing provider and applicable Romanian e-invoicing rules. Payment-provider receipts are not a substitute for a fiscal invoice where the law requires one.

Currency conversions displayed for convenience are estimates until the charged amount is confirmed. Bank, payment-provider and exchange charges not imposed by SYNCDEV are Customer's responsibility.

7. Failed payments

If a payment fails, the payment provider may retry collection and request authentication or an updated method. During a payment grace period we may preserve access. If payment remains overdue, we may restrict, downgrade or suspend the account and recover undisputed amounts and lawful recovery costs.

Final payment failure may end the paid subscription and move the account to a lower/restricted tier. Data is handled under Sections 5 and 18, not automatically erased.

8. Customer's legal and operational responsibilities

Customer is solely responsible for operating its business lawfully, including:

holding and maintaining all environmental, dismantling, waste, RAR/ANPM or other authorisations;
lawful vehicle acquisition, chain of custody, depollution, treatment and certificates of destruction;
deciding whether a part is safe, lawful and appropriate to list or sell;
product safety, traceability, recalls, warnings and restrictions, including Regulation (EU) 2023/988 where applicable;
complete seller, product, price, delivery, warranty, return and complaint information for consumers;
contracts with its own customers, including Romanian Government Emergency Ordinance no. 34/2014 and other consumer law where applicable;
pricing, VAT treatment, the second-hand margin scheme, VIES checks, OSS, e-Factura, e-Transport, accounting and tax filings;
delivery, returns, refunds, guarantees and after-sales obligations;
intellectual-property and image/content rights;
privacy notices, cookie choices, marketing consent and Data Subject rights for its storefront;
lawful employment and staff monitoring; and
accuracy and timely review of every record, calculation, declaration, suggestion and generated document.

Compliance features are decision-support and recordkeeping tools. Customer must obtain professional legal, tax, accounting, environmental or safety advice where needed.

9. Acceptable use and Customer Content

"Customer Content" means data, text, images, documents, listings, messages, code, files and other material submitted or published by Customer or its users.

Customer must not use ELVPro to:

break the law or another person's rights;
sell stolen, counterfeit, recalled, prohibited, dangerously defective or unlawfully sourced parts;
conceal required product-safety, tax, environmental or seller information;
upload malware or attempt unauthorised access, probing, scraping, disruption or circumvention of limits;
interfere with another yard or obtain its data;
send spam or unlawful commercial communications;
publish defamatory, discriminatory, fraudulent, deceptive, infringing or illegal content;
process special-category, criminal-offence or children's data without all required safeguards;
reverse engineer, copy or resell the service except where mandatory law permits or we agree in writing;
share accounts or tokens in a way that defeats security; or
use AI or automated features for prohibited decisions or to generate/publish unlawful content.

Customer represents that it has the rights and lawful basis needed for Customer Content and for the instructions it gives SYNCDEV.

10. Content moderation, illegal-content notices and restrictions

SYNCDEV may investigate, restrict visibility of, disable access to or remove specific Customer Content where it reasonably believes the content:

is illegal or subject to a binding authority/court order;
creates a credible safety, cybersecurity or fraud risk;
infringes intellectual-property or privacy rights;
violates these Terms; or
exposes SYNCDEV, another customer or the public to material harm or liability.

Measures should be targeted and proportionate. Where required and legally permitted, we will give Customer a statement of reasons identifying the affected content, the contractual/legal ground, the measure and available challenge route.

Anyone may report allegedly illegal hosted content to hello@elvpro.eu. A useful notice should include:

the exact URL or other information locating the content;
a reasoned explanation of why it is illegal;
the notifier's name and email, except where law allows an anonymous notice; and
a good-faith statement that the information is accurate and complete.

We will acknowledge and assess sufficiently precise notices in a timely, diligent and objective manner. We do not undertake a general monitoring obligation.

11. Fairness and storefront transparency

ELVPro does not rank one yard against another because there is no shared cross-yard marketplace.

Within a yard's own storefront, search and ordering may consider query relevance, title/category/OEM/vehicle compatibility, availability, publication/featured status, price, date and settings selected by the yard. SYNCDEV does not sell improved ranking across yards. A yard may promote its own items using platform features available in its plan.

SYNCDEV does not require Customer to offer the same or better price through ELVPro than through another channel. Customer may use other websites, marketplaces and sales channels.

SYNCDEV does not market Customer's goods through additional distribution channels or affiliate programmes unless Customer separately enables or agrees to that distribution. Product feeds/API integrations initiated by Customer are Customer-directed channels.

The yard's legal identity must be visible on its storefront as required by law.

12. Data access

Customer has access, subject to permissions and plan functionality, to the data it and its customers provide to its tenant and to analytics generated for that tenant. Customer has no access to another yard's personal, commercial or generated data, including in aggregated identifiable form.

SYNCDEV accesses Customer Data only as needed to provide, secure, support and administer the service, comply with law and enforce the Agreement, in accordance with the DPA.

We may use irreversibly anonymised or properly aggregated statistics that do not identify a person or disclose a yard's confidential information to operate, secure and understand the service.

We do not provide Customer Data to third parties for their unrelated advertising. Data is disclosed to service providers/integrations as described in the DPA and Privacy Policy.

After the contract, access and export are governed by Section 18 and the DPA. SYNCDEV retains no right to use deleted Customer Content except residual lawful, isolated retention and anonymised statistics.

13. Third-party services and integrations

ELVPro may connect to Customer-selected services such as payment gateways, couriers, invoicing/e-invoicing providers, social login, tracking tags, vehicle/parts catalogues and AI providers.

When Customer enables an integration, Customer instructs us to exchange the data reasonably required for it. Customer is responsible for:

reviewing and accepting the provider's terms and data-protection role;
holding the necessary account, credentials and authorisations;
configuring the integration lawfully;
provider fees and transaction charges; and
checking provider output and status.

Third-party services are outside SYNCDEV's control. We do not warrant their continuous availability, decisions, data or performance. We will not be liable for their independent acts, except to the extent mandatory law or our own breach requires otherwise.

Stripe used for ELVPro subscription billing and the selected fiscal-invoicing provider are SYNCDEV providers, handled under our Privacy Policy.

14. AI and reference data

AI outputs, VIN decodes, compatibility results, catalogue mappings, price suggestions and similar outputs may be incomplete, outdated or wrong. They are drafts for human review and are not legal, tax, safety, technical or professional advice.

Customer must verify outputs before publishing, sending, pricing, ordering, certifying or relying on them. AI features must not automatically publish or send content without the authorised user's confirmation.

Customer must not submit special-category data, secrets or unnecessary personal data in AI prompts. Use of Customer Personal Data with an AI provider is governed by the DPA and Subprocessor Register. Customer Content may not be used to train a provider's general-purpose model unless Customer separately gives a lawful, informed instruction and the required provider controls are in place.

15. Intellectual property

SYNCDEV and its licensors own ELVPro, its software, design, documentation, trademarks, aggregated non-customer reference structures and all related intellectual-property rights. No ownership transfers to Customer.

For the subscription term, SYNCDEV grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to use ELVPro internally and to operate its public storefront as permitted by its plan and these Terms.

Customer retains ownership of Customer Content. Customer grants SYNCDEV a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, adapt for technical formatting, back up and otherwise process Customer Content only to provide, secure, support and improve the contracted service in accordance with the DPA. The licence ends when the data is deleted, except for lawful residual retention and anonymised data.

Customer grants SYNCDEV no right to use its name, logo or testimonials for public marketing without permission, except that a "Powered by ELVPro" service credit may appear where included in the selected plan.

Feedback voluntarily provided to improve ELVPro may be used without restriction, provided we do not publicly identify Customer or disclose confidential/personal data.

16. Confidentiality

Each party must protect the other's non-public business, security, technical and commercial information using reasonable care and use it only for the Agreement. Confidentiality does not apply to information that is public without breach, already lawfully known, independently developed or lawfully received from another source.

A party compelled to disclose confidential information will, where legally permitted, give prompt notice and disclose only what is required.

17. Data protection and security

The Privacy Policy describes SYNCDEV's controller processing. The DPA governs processing on Customer's behalf and is incorporated into these Terms.

SYNCDEV will maintain security measures appropriate to risk. Customer acknowledges its shared responsibilities in Section 4.

Neither party will make misleading claims that the service is "GDPR certified", completely secure or automatically makes Customer compliant.

18. Suspension, cancellation, termination, export and deletion

Customer may request a plan downgrade, suspension, termination or permanent deletion through the account process.

Suspension pauses access/storefront availability but preserves data. Termination/cancellation ends renewal or archives the account but does not itself mean immediate erasure. Permanent deletion is a separate, clearly confirmed action.

For a permanent deletion request:

the yard owner must complete the confirmation required by the interface;
SYNCDEV may verify authority and review the request;
once approved, the yard is suspended and a reversible grace period of 30 days applies by default;
Customer may cancel deletion during that grace period;
after the grace period, the tenant and active data are purged or irreversibly anonymised; and
fiscal/ELV records are retained only on the documented legal basis and for the applicable period, then identifiers are removed or the records deleted.

Customer must export required data before purge. Standard self-service exports include the complete set of Customer Data and account-related personal data as newline-delimited JSON, one file per table, together with every uploaded file, delivered in a single downloadable archive. The Data Export and Switching Register describes the exact structures, formats, identifiers and known technical limitations. On written request during the exit period, we will also provide reasonable assistance with export and switching to the extent required by applicable law and technically feasible.

Where Regulation (EU) 2023/2854 applies to ELVPro as a data processing service, the parties will cooperate in good faith on switching, the applicable statutory transition and retrieval periods, security and service continuity. The current Data Export and Switching Register, including available data structures, formats, methods and known technical limitations, is available at https://elvpro.eu/data-export-and-switching. Before 12 January 2027, any reduced switching charge may not exceed SYNCDEV's direct switching costs and must be disclosed in advance; from that date, no switching charge will be imposed where Article 29 of that Regulation applies. Standard self-service exports are not separately charged.

Deletion from isolated backups occurs through the documented backup cycle, not by restoring deleted data to live use. Erasure instructions are reapplied after any restore.

19. Availability, maintenance and changes to the service

We aim to provide a reliable service but do not promise uninterrupted or error-free operation. Unless an order form includes a service-level agreement, no guaranteed uptime or service credit applies.

We may perform planned maintenance and will give notice where reasonably practical. Emergency maintenance may occur without advance notice.

We may change features to improve security, comply with law, replace a third-party dependency or develop the service. We will not materially reduce the core functionality of a paid plan during its prepaid period without a reasonable substitute, migration option, proportionate credit or termination right, except where immediate action is legally or technically necessary.

20. Warranties and disclaimers

Each party warrants that it has authority to enter the Agreement.

To the fullest extent permitted by law, and except for an express warranty in an order form, ELVPro is provided "as is" and "as available". SYNCDEV does not warrant that:

every feature, integration or third-party service will always be available;
reference, AI, tax, VAT, vehicle, compatibility or compliance data is complete or accurate;
use of ELVPro alone satisfies Customer's legal duties; or
the service will meet a purpose not documented in the Agreement.

Mandatory statutory warranties remain unaffected.

21. Liability

Nothing in the Agreement excludes or limits:

liability for fraud, wilful misconduct or gross negligence where it cannot be limited;
death or personal injury caused by culpable conduct where it cannot be limited;
a party's payment obligations;
infringement/misappropriation of the other party's intellectual property or breach of confidentiality to the extent a limitation is prohibited;
liability under Article 82 GDPR to the extent it cannot be contractually limited against the affected person; or
any other liability that mandatory law does not allow to be excluded or limited.

Subject to those exceptions:

neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings, or loss of data that the other party was responsible for exporting/backing up, unless such loss was reasonably foreseeable and directly caused by the breaching party; and
SYNCDEV's aggregate liability arising from the Agreement in any rolling 12-month period is limited to the fees paid or payable by Customer for ELVPro in that period.

The limitations apply to the maximum extent permitted by Romanian law and will be interpreted narrowly where a standard clause requires express acceptance.

Customer will indemnify SYNCDEV against a third-party claim to the extent caused by Customer's unlawful Customer Content, sale, product, instruction or culpable breach of Sections 8 or 9. The indemnity does not apply to the extent the claim was caused by SYNCDEV. SYNCDEV must give prompt notice, allow reasonable control of the defence and not settle an admission or non-monetary obligation for Customer without consent.

22. Restriction or termination by SYNCDEV

SYNCDEV may restrict or suspend specific content, features or the account for:

a material or repeated breach of the Agreement;
overdue undisputed fees;
unlawful content/activity or a binding authority order;
a credible security, fraud or safety risk;
use that threatens the service or another customer; or
loss of a legally required authorization where continued hosting would be unlawful.

Except where immediate action is necessary, we will give notice, reasons and a reasonable opportunity to cure. Where Regulation (EU) 2019/1150 applies, we will provide the required statement of reasons on a durable medium. A decision to terminate the whole service will receive at least 30 days' prior statement of reasons where Article 4 requires it, except for its statutory exceptions (including repeated breach, legal obligation or urgent risk).

Customer may submit clarifications or a complaint to hello@elvpro.eu. If a restriction is revoked, we will restore access without undue delay where technically possible.

23. Changes to these Terms

We will notify Customer on a durable medium of material proposed changes.

Where Regulation (EU) 2019/1150 applies, the notice period will be at least 15 days and longer where Customer reasonably needs technical or commercial adaptations. Customer may terminate before the end of the notice period. The notice period does not apply to editorial changes, changes required immediately by law, or exceptional changes needed to address an unforeseen and imminent fraud, malware, spam, data-breach or cybersecurity risk.

Changes will not apply retroactively unless required by law or expressly agreed.

24. Complaints

Business users may submit a complaint free of charge to hello@elvpro.eu concerning:

an alleged failure to comply with the Agreement or Regulation (EU) 2019/1150;
a technical issue materially affecting the Customer; or
a restriction, suspension or termination decision.

We will assess complaints transparently, proportionately and within a reasonable time. This process does not prevent either party from seeking interim relief, bringing court proceedings or using a mutually agreed independent mediator.

If SYNCDEV ceases to qualify for an exemption from the mediator-identification requirement in Article 12 of Regulation (EU) 2019/1150, these Terms must be updated to identify at least two mediators before the exemption ceases to apply.

25. Governing law and courts

The Agreement is governed by Romanian law, excluding conflict-of-law rules.

The parties will first try in good faith to resolve a dispute through the complaint process. Courts with subject-matter jurisdiction at SYNCDEV's registered office in Tulcea, Romania have exclusive jurisdiction, except where mandatory EU or national law grants another forum or a party seeks urgent interim relief.

Nothing in this Section restricts a business user's right to bring proceedings under Regulation (EU) 2019/1150 or a Data Subject's/supervisory authority's rights under the GDPR.

26. General

Neither party may assign the Agreement without the other's consent, not to be unreasonably withheld, except to an affiliate or successor to substantially all relevant business/assets that assumes the obligations and does not reduce data protection.

SYNCDEV may subcontract service functions subject to the DPA and remains responsible as stated there.

Neither party is liable for delay caused by an event beyond its reasonable control, excluding payment obligations and duties to apply reasonable security/continuity measures.

If a provision is invalid, it is narrowed to the minimum extent necessary and the remainder continues. Failure to enforce a provision is not a waiver. Headings are for convenience.

Notices concerning breach, termination, data protection or legal claims must be sent by email to the registered account contact and hello@elvpro.eu, with confirmation or another durable method where appropriate.

27. Contact and mandatory provider information

SYNCDEV S.R.L.
Str. Fetițelor nr. 4, camera nr. 1, 820035 Tulcea, Tulcea, Romania
Romanian Trade Register no.: J36/164/2014
CUI / fiscal identification code: 33129339
Email: hello@elvpro.eu
Online contact form: https://elvpro.eu/contact

Plan pages and checkout must clearly state the applicable fee, currency, billing period, VAT inclusion/exclusion and any other charge before an order is submitted, as required by Romanian Law no. 365/2002.